Contact Word Helper

How to reach us

Send an email to hello@wordhelper.online. We respond to all messages personally — no automated replies, no support tickets. Here are the most common reasons people contact us:

• Tool result questions or corrections — if a word is missing, a result seems wrong, or a filter is not working as expected
• Missing word reports — if a word you searched for is not in the dictionary or is missing pronunciation, examples, or synonyms
• Accessibility feedback — if any part of the site is difficult to use with a screen reader, keyboard, or other assistive technology
• Content corrections or factual errors — if a definition, etymology, syllable count, or pronunciation guide contains an error
• General feedback or improvement suggestions — if you have ideas for tools, word lists, guides, or features that would make Word Helper more useful
• Copyright or content concerns — if you believe any Word Helper content may overlap with copyrighted material you hold or represent
• Partnership or collaboration inquiries — if you represent an educational organisation, publisher, or technology company interested in working with Word Helper

What to include in your message

For tool-related reports, please include the page URL and the specific input you used. For example: “I searched for 'tca' on the Word Unscramble page and expected to see 'cat' but it did not appear in the results.” The more specific your description, the faster we can reproduce the issue and fix it.

For definition or content corrections, include the word page URL, the section you believe contains an error, and a brief explanation of what you think is incorrect and why. We take content accuracy seriously and investigate every report.

For accessibility issues, describe what you were trying to do, what assistive technology or browser you were using, and what happened instead of what you expected. Accessibility reports are treated as a high priority.

Response time

Word Helper is maintained as an independent educational platform. We aim to read and respond to all feedback within two to five business days. Tool corrections and content fixes are prioritized and addressed as quickly as possible — confirmed errors are usually fixed within 24 hours of verification.

We do not guarantee a response to every message, but we read every one and use the feedback to improve the site. If your issue requires a longer investigation, we will acknowledge your message while we look into it.

What we do with your message

Your email address and message content are used only to respond to your request and, where relevant, to improve the website. We do not sell, share, or publish contact information. We do not add you to any mailing list without explicit permission. Contact data is retained only as long as needed to address your inquiry and is then deleted.

For more detail about how Word Helper handles personal data, see the Privacy Policy.

Other ways to explore Word Helper

If you have a question about how a specific tool works, the Word Helper Guides cover how to get the best results from each tool. If you are looking for information about how content is created or reviewed, the Editorial Policy explains our standards. If you have a question about advertising, see the Affiliate Disclosure.